Shipment Policy for Cozybina

Effective Date: January 8, 2025

At Cozybina, we strive to ensure a smooth and reliable shipping experience for all our customers. Please review our Shipment Policy, which outlines our shipping procedures, fees, and delivery expectations. By placing an order on our website (https://cozybina.com/), you agree to the terms set forth below.

1. Order Processing Time

  • Processing Time: Orders are typically processed within 1–3 business days after they are placed. Please note that weekends and holidays are not included in processing time.
  • Orders are processed after payment is confirmed and product availability is verified.

2. Shipping Methods

We offer a variety of shipping options to suit your needs. The shipping methods available are as follows:

  • Standard Shipping: Delivery typically within 5–7 business days.
  • Expedited Shipping: Delivery within 2–3 business days for an additional fee.
  • Overnight Shipping: Next-business-day delivery (if ordered before 12 PM EST) for eligible items.

We partner with reliable carriers like USPS, FedEx, and UPS depending on the shipping method selected and your location.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on the weight, size, and destination of your order.
  • We offer free standard shipping for orders over a specified amount, which will be clearly indicated during checkout if applicable.
  • All shipping charges will be displayed at checkout before you confirm your purchase.

4. International Shipping

At this time, we only ship within the United States. We do not offer international shipping. Customers outside the U.S. are encouraged to check back for any future shipping options or contact customer support for assistance.

5. Address Accuracy

Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or misdeliveries caused by incorrect or incomplete address information.

If you need to modify your shipping address after placing an order, please contact us immediately at info@cozybina.com. We will make every effort to accommodate the change before the order is shipped.

6. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can track the status of your order through the carrier’s website using the provided tracking number.

Please allow up to 24 hours for tracking information to be updated in the carrier’s system after you receive the notification.

7. Estimated Delivery Times

  • Domestic Orders: Estimated delivery times are as follows:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: Next-business-day delivery (if ordered before 12 PM EST)
  • Please note that delivery times are estimates and may be impacted by factors such as weather, holidays, or delays by the carrier.

8. Shipping Delays

While we strive to ship your order promptly, Cozybina is not responsible for delays caused by external factors such as weather conditions, natural disasters, or carrier-related issues.

If there is a significant delay with your order, we will do our best to assist you in tracking down your package, but please note that the carrier is ultimately responsible for delivery timelines.

9. Damaged or Lost Items

  • Damaged Items: If your order arrives damaged, please notify us within 7 days of receipt. We will help you with the return or replacement process in accordance with our Return & Refund Policy.
  • Lost Items: If your order is lost in transit, please reach out to us. We will work with the carrier to resolve the issue. If the package is confirmed as lost, we will offer a replacement or refund, depending on your preference.

10. Shipping Restrictions

  • P.O. Boxes: Some carriers do not deliver to P.O. Box addresses. Please ensure that a valid physical address is provided to avoid shipping issues.
  • Restricted Products: Some products may have shipping restrictions based on size, weight, or material regulations. If any item in your order is restricted, we will notify you and work with you to find a suitable shipping solution.

11. Customer Support

If you have any questions regarding shipping or need assistance, feel free to contact our customer service team:

We are happy to assist you with any inquiries related to shipping, delivery, or order status.

12. Changes to the Shipment Policy

Cozybina reserves the right to modify or update this Shipment Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

Thank you for shopping with Cozybina! We appreciate your business and are committed to delivering your products in a timely and secure manner.

Cozybina Contact Information
Street: 271 Roosevelt Ave, Freeport, New York (NY)
Phone: (516) 771-8815
Email: info@cozybina.com
Website: https://cozybina.com/

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