Sales Policy for Cozybina

Effective Date: January 8, 2025

Welcome to Cozybina, your destination for high-quality beauty products designed to make you look and feel your best. We are committed to providing you with the highest level of customer service and transparency when you shop with us. Please take a moment to read our Sales Policy, which outlines the terms and conditions governing your purchases from Cozybina.

Cozybina Company Information

1. Order Process & Confirmation

At Cozybina, we believe in providing a seamless shopping experience for all our customers. When you place an order through our website, you will immediately receive an order confirmation email. This confirmation serves as an acknowledgment that we have received your order, but it does not signify acceptance of your order. The acceptance of your order will occur once we verify the product availability and process the payment successfully.

If we are unable to fulfill your order due to unforeseen circumstances (e.g., product unavailability, payment issues, or technical difficulties), we will promptly notify you and provide alternative solutions or a full refund.

Once your order is confirmed, we will process it for shipment within 1-3 business days. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

2. Pricing & Payment Information

At Cozybina, we strive to offer competitive pricing on all our beauty products. All product prices are listed in US Dollars (USD) and include applicable taxes where required by law. Prices may fluctuate due to sales, promotions, or market conditions, but rest assured, the price you see during checkout is the final amount.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment systems available at checkout. We utilize secure payment gateways to ensure your personal and financial information is always protected.

By providing your payment details during checkout, you confirm that you are authorized to use the chosen payment method and that all information provided is accurate and up to date.

3. Shipping & Delivery

Cozybina offers multiple shipping options to meet your needs, ensuring timely delivery of your beauty products. Shipping fees are calculated at checkout based on your location and preferred shipping method. Delivery times vary depending on the shipping option selected:

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Typically delivered within 2-3 business days.
  • Overnight Shipping: Available for urgent orders, typically delivered the next business day.

Please note that shipping times are estimates and may vary due to factors outside of our control, such as weather conditions, carrier delays, or other logistical issues. Cozybina is not responsible for delays caused by shipping carriers or unforeseen events that may affect the delivery of your order.

We currently ship to most locations within the United States. For international shipping, please contact our customer service team at info@cozybina.com to inquire about rates and delivery times to your country.

4. Returns & Exchanges Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to offer returns and exchanges on eligible products. To ensure a smooth return or exchange process, please adhere to the following guidelines:

  • Eligibility: The product must be unused, unopened, and in its original packaging.
  • Return Window: You have 30 days from the date of receipt to request a return or exchange.
  • Return Shipping Costs: You are responsible for the cost of return shipping unless the product is defective, damaged, or an error was made on our part.

To initiate a return or exchange, please contact our customer service team at info@cozybina.com with your order details and the reason for the return. We will provide you with instructions for returning the item, and once the returned product is received and inspected, we will process your refund or exchange.

Refund Process: Refunds will be issued to the original payment method used during the purchase. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.

5. Defective or Damaged Products

We take great care in packaging your orders to prevent damage during transit. However, if you receive a defective or damaged product, please contact our customer service team immediately at info@cozybina.com. We will work with you to resolve the issue by offering either a replacement product or a full refund, depending on the situation.

When contacting us about damaged or defective products, please include your order number, photographs of the damaged product and packaging, and a brief description of the issue. This will help us process your claim quickly and improve our service.

6. Customer Service & Support

Cozybina is dedicated to providing exceptional customer service. If you have any questions, concerns, or inquiries about your order, products, or our policies, please do not hesitate to reach out to our friendly support team. You can contact us by:

We aim to respond to all inquiries within 24 hours during business days (Monday to Friday, 9 AM to 6 PM EST).

7. Privacy & Security

Cozybina is committed to safeguarding your privacy. We collect personal information only for the purpose of processing your orders, improving our services, and communicating with you regarding your purchases. For more information on how we handle your data, please refer to our Privacy Policy.

Your information is securely stored using industry-standard encryption methods, and we will never sell or share your personal data with third parties without your consent, except as required by law.

8. Changes to This Sales Policy

Cozybina reserves the right to modify, amend, or update this Sales Policy at any time. All updates will be posted on this page, and the revised policy will take effect immediately upon publication. We encourage you to review this policy periodically to stay informed about any changes that may affect your shopping experience with us.

Thank you for choosing Cozybina for your beauty product needs. We value your business and look forward to serving you. For more information, or to start shopping today, please visit our website at https://cozybina.com.