Refund and Return Policy

Effective Date: March 15, 2025

At CozyBina, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return process to ensure your experience with us is seamless and hassle-free.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, products must be unused, in their original condition, and in the original packaging. Please contact our customer support team at info@cozybina.com with your order number and the reason for your return to start the process. Our team will provide you with return instructions.

Refunds

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If your return is approved, your refund will be processed within 7-10 business days, and the credit will be applied to the original payment method used for the purchase. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the product is defective or damaged.

Exchanges

If you would like to exchange an item for another product, please follow the return process for the original item and place a new order. If the exchanged item is of equal or greater value, we will process the price difference.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will work with you to arrange a replacement or a full refund. Please provide photos of the damaged product to help us process your request quickly.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on used or opened products. We also cannot accept returns on items that have been damaged by the customer.

How to Contact Us

If you have any questions or concerns about our refund and return policy, please reach out to us at info@cozybina.com or call us at (516) 771-8815. Our customer support team is here to assist you and ensure your satisfaction with your purchase.

Thank You for Choosing CozyBina

We appreciate your trust in CozyBina and are committed to providing you with excellent products and services. If you need assistance with a return or refund, we’re here to help!

By purchasing from CozyBina, you agree to the terms outlined in this Refund and Return Policy.