Refund and Return Policy for Cozybina
Effective Date: January 8, 2025
At Cozybina, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to make the process as easy as possible. Please read the following policy carefully to understand your rights and responsibilities.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: Returns must be requested within 30 days of receiving your order.
- Condition: The product must be unused, in its original packaging, and in resalable condition.
- Proof of Purchase: A receipt or order confirmation email must be provided to process your return.
If the product does not meet these conditions, we reserve the right to refuse the return or issue a partial refund.
2. Non-Returnable Items
Certain items cannot be returned or refunded. These include:
- Personal care items, such as skincare products, makeup, and fragrances (for hygiene reasons).
- Gift cards, vouchers, or other promotional products.
- Items marked as final sale on our website or order confirmation.
Please carefully check the product description before making a purchase.
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Our Customer Support: Reach out to our customer service team at info@cozybina.com with the following details:
- Your order number
- The product(s) you wish to return
- The reason for your return
Return Instructions: Our customer service team will provide you with instructions on how to return the item(s) to us. You will be responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items).
Return Address: Please send the items back to the following address:
- Cozybina 271 Roosevelt Ave Freeport, New York (NY), 11520 USA
Make sure to keep a proof of shipping and tracking number for your return.
4. Refund Process
Once we receive your returned item, it will be inspected to ensure it meets our return criteria. If your return is approved, we will process your refund as follows:
- Refund Method: The refund will be issued to the original payment method used during the purchase (credit/debit card, PayPal, etc.).
- Refund Timeframe: Refunds will be processed within 7-10 business days of receiving the returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
- Shipping Fees: Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
5. Exchanges
At this time, we do not offer direct exchanges. If you would like a different product, please return the original item and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at info@cozybina.com with the following information:
- Photos of the damaged or defective item
- Your order number
- A description of the issue
We will provide you with a prepaid return label for damaged or defective items, and a full refund or replacement will be issued upon receipt of the returned item.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check your bank account or PayPal account first. If the refund still hasn’t been processed, contact us at info@cozybina.com.
8. Contact Information
If you have any questions or concerns regarding our return and refund policy, please reach out to our customer service team:
- Email: info@cozybina.com
- Phone: (516) 771-8815
- Address: 271 Roosevelt Ave, Freeport, New York (NY)
By placing an order with Cozybina, you acknowledge that you have read and understood our refund and return policy. We strive to offer an excellent shopping experience and will do our best to resolve any issues you encounter.
Thank you for choosing Cozybina!